Privacy Policy

1. Introduction

Welcome to Smarter Clean & Maintenance Ltd. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Data Collection & Processing

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes billing address, service address, email address and telephone numbers.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location.
• Usage Data: includes information about how you use our website, products and services.

3. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• Where you have provided explicit consent.

4. Data Subject Rights

Under certain circumstances, you have rights under UK GDPR data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data (Data Portability).
• Right to withdraw consent.

5. Data Retention Periods

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. By law we have to keep basic information about our customers for six years after they cease being customers for tax purposes.

6. Third-Party Data Sharing

We may share your personal data with internal third parties (such as staff members) and external third parties (such as service providers acting as processors who provide IT and system administration services, professional advisers, and regulatory authorities). We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. Data Protection Officer Contact

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions, including any requests to exercise your legal rights, please contact them at:

Email: info@smarterbuild.co.uk

8. Cookie Usage Disclosure

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

9. Contact Form Data Handling

When you submit a contact form or request a quote through our website, we collect the information provided to respond to your inquiry and provide the requested services. This data is transmitted securely and stored only for as long as necessary to process your request or maintain our ongoing business relationship.

10. Data Breach Notification Procedures

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so within 72 hours of becoming aware of the breach.

11. International Data Transfers

We generally do not transfer your personal data outside the UK. If we do, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented, such as specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

12. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect data relating to children. If you become aware that a child has provided us with personal data, please contact us.

13. Policy Updates

We keep our privacy policy under regular review. This version was last updated on the date stated at the top of this policy. Historic versions can be obtained by contacting us.