Frequently Asked Questions
Find Answers to Common Questions About Our Services
General Questions
Which areas do you cover?
We primarily cover Shrewsbury, Telford, Ludlow, Market Drayton, and the entire Shropshire region. For larger commercial contracts, we may travel further afield.
Do you offer free quotes?
Yes, we provide free, no-obligation quotes for all residential and commercial projects after a site survey.
Are you insured?
Absolutely. We hold comprehensive Public Liability and Employers' Liability insurance to protect your property and our team.
Can you provide references?
Yes, we can provide references from previous satisfied clients upon request.
What are your payment terms?
Typically, we require a deposit to book the slot, with stage payments for larger projects. Final payment is due upon satisfactory completion.
How long have you been in business?
Smarter Clean & Maintenance Ltd has been established for several years, with our core team having decades of combined experience in exterior cleaning.
Do you offer guarantees?
Yes, all our cleaning work comes with a workmanship guarantee to ensure your absolute satisfaction.
Who manages the project?
You will have a dedicated project manager who will be your single point of contact throughout the process.
Residential Cleaning Services
Do you use high pressure on roofs?
It depends on the roof tiles. We offer both low-pressure soft washing and controlled pressure washing tailored to what is safest and most effective for your specific roof.
How long does a roof clean take?
A standard domestic roof clean usually takes 1-2 days, depending on the size of the roof and the amount of moss/algae present.
Do you clear the gutters as well?
Yes, our roof cleaning service includes clearing the gutters of any dislodged moss and debris before we leave.
Can you remove oil stains from driveways?
We have specialized treatments for removing oil, rust, and organic stains from block paving, concrete, and tarmac.
Is solar panel cleaning safe?
Yes, we use purified water and specialist soft brushes designed specifically not to scratch or damage solar PV cells.
Commercial Services
Do you offer out-of-hours cleaning?
Yes, we understand businesses need to operate, so we can schedule work for evenings or weekends to minimize disruption.
What is Planned Preventative Maintenance?
PPM is a scheduled cleaning of your building's exterior assets (roofs, gutters, cladding) to prevent long-term damage and ensure safety compliance.
Are you fully health and safety compliant?
Yes, we provide full RAMS (Risk Assessments and Method Statements) for every commercial job and our staff are trained in working at heights.
Do you work with property management companies?
Yes, we hold several contracts with letting agents and property managers across Shropshire.
Do you clean industrial cladding?
Yes, we offer specialized cladding cleaning to restore the appearance of warehouses and retail units.