Frequently Asked Questions
Find Answers to Common Questions About Our Services
General Questions
Which areas do you cover?
We primarily cover Shrewsbury, Telford, Ludlow, Market Drayton, and the entire Shropshire region. For larger commercial contracts, we may travel further afield.
Do you offer free quotes?
Yes, we provide free, no-obligation quotes for all residential and commercial projects after a site survey.
How do you keep my property safe?
We use proper access equipment and safe working-at-height practices on every roof and gutter job, and we treat your property with care — protecting surfaces and clearing away all debris before we leave.
Can I see examples of your work?
Absolutely — get in touch and we can talk you through recent jobs and exactly what to expect for your property.
What are your payment terms?
Typically, we require a deposit to book the slot, with stage payments for larger projects. Final payment is due upon satisfactory completion.
Are you experienced?
Our team has hands-on experience across roof, gutter, solar and driveway cleaning. Get in touch and we will happily talk through your project and the best approach for your property.
Do you offer guarantees?
Yes, all our cleaning work comes with a workmanship guarantee to ensure your absolute satisfaction.
Who manages the project?
You will have a dedicated project manager who will be your single point of contact throughout the process.
Residential Cleaning Services
Do you use high pressure on roofs?
It depends on the roof tiles. We offer both low-pressure soft washing and controlled pressure washing tailored to what is safest and most effective for your specific roof.
How long does a roof clean take?
A standard domestic roof clean usually takes 1-2 days, depending on the size of the roof and the amount of moss/algae present.
Do you clear the gutters as well?
Yes, our roof cleaning service includes clearing the gutters of any dislodged moss and debris before we leave.
Can you remove oil stains from driveways?
We have specialized treatments for removing oil, rust, and organic stains from block paving, concrete, and tarmac.
Is solar panel cleaning safe?
Yes, we use purified water and specialist soft brushes designed specifically not to scratch or damage solar PV cells.
Commercial Services
Do you offer out-of-hours cleaning?
Yes, we understand businesses need to operate, so we can schedule work for evenings or weekends to minimize disruption.
What is Planned Preventative Maintenance?
PPM is a scheduled cleaning of your building's exterior assets (roofs, gutters, cladding) to prevent long-term damage and ensure safety compliance.
Are you fully health and safety compliant?
Yes, we provide full RAMS (Risk Assessments and Method Statements) for every commercial job and follow safe working-at-height practices throughout.
Do you work with property management companies?
Yes, we hold several contracts with letting agents and property managers across Shropshire.
Do you clean industrial cladding?
Yes, we offer specialized cladding cleaning to restore the appearance of warehouses and retail units.